Managed Service Desk

LEVEL 1 SUPPORT

The Level 1 Support team has support skills across application, email, server, network, printer and voice

  • – Available 24x7x365
  • – Custom SLA’s
  • – All major ITSM tools
  • – ITIL Driven Environment
  • – Australian Based

CONTACT US TO SEE HOW DATAQUEST CAN IMPROVE YOUR SERVICE DESK PERFORMANCE

LEVEL 2 SUPPORT

The Level 2 support team has a high skill set across all infrastructure and application environments.

  • – High Skill-set
  • – Australian Based Team
  • – Escalation to Level 3 Available
  • – Custom SLA’s
  • – 24/7/365 Availability

CONTACT US TO SEE HOW DATAQUEST CAN IMPROVE YOUR SERVICE DESK PERFORMANCE

MONITORING 24X7X365

The monitoring team has expertise across numerous monitoring tools Nagios, Solarwinds, Anturis, PRTG, SeaLion and many more.

  • – Proactive Monitoring
  • – Australian Based Team
  • – Custom SLA’s
  • – ITSM Tool Management
  • – ITIL Driven Environment

CONTACT US TO SEE HOW DATAQUEST CAN IMPROVE YOUR SERVICE DESK PERFORMANCE

100% Based Australian Teams. Nothing Offshored

All Support Teams Available 24x7x365

Detailed monthly reporting on service delivery and service health

We understand all Businesses are different and offer custom SLA’s to suit your requirements.

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