LEVEL 1 SUPPORT
The Level 1 Support team has support skills across application, email, server, network, printer and voice
- – Available 24x7x365
- – Custom SLA’s
- – All major ITSM tools
- – ITIL Driven Environment
- – Australian Based
CONTACT US TO SEE HOW DATAQUEST CAN IMPROVE YOUR SERVICE DESK PERFORMANCE
LEVEL 2 SUPPORT
The Level 2 support team has a high skill set across all infrastructure and application environments.
- – High Skill-set
- – Australian Based Team
- – Escalation to Level 3 Available
- – Custom SLA’s
- – 24/7/365 Availability
CONTACT US TO SEE HOW DATAQUEST CAN IMPROVE YOUR SERVICE DESK PERFORMANCE
MONITORING 24X7X365
The monitoring team has expertise across numerous monitoring tools Nagios, Solarwinds, Anturis, PRTG, SeaLion and many more.
- – Proactive Monitoring
- – Australian Based Team
- – Custom SLA’s
- – ITSM Tool Management
- – ITIL Driven Environment
CONTACT US TO SEE HOW DATAQUEST CAN IMPROVE YOUR SERVICE DESK PERFORMANCE
100% Based Australian Teams. Nothing Offshored
All Support Teams Available 24x7x365
Detailed monthly reporting on service delivery and service health
We understand all Businesses are different and offer custom SLA’s to suit your requirements.